SPRING - Support

If you have any questions or problems using SPRING, please check first this online manual. If you can not find the information you need, please contact us at spring@dpi.inpe.br or (55-12) 3208-6529. Before sending us a message or calling, please have the following information at hand:

  • What SPRING version are you using? You can find this information at About SPRING , SPRING Support or SPRING Support in the option Help on the main menu;
  • What is the hardware you are using (PC configuration)?
  • What was the error message (exact words) displayed on the screen, footnote or message window?
  • Describe the problem and the function you were processing when the problem occurred;
  • What did you do to try to solve the problem?

If you prefer, fill out our online form at:
http://www.dpi.inpe.br/spring/english/report_bugs.html

Best Regards,

SPRING Support Team